Covid-19 – we’re here for our customers

Yesterday, we were all advised  by the government  to practice social distancing to combat  the spread of the coronavirus.  As a socially responsible, customer-centric business, we are committed to  ensuring that we minimise social contact and join the collective effort to look after our employees, customers and communities. 

Here’s  what we’re doing, and how we can help customers  do the same. 

Our working arrangements 

Behind the scenes, we’ve been working hard to ensure uninterrupted service to all customers. We will continue to be available between 8.30 am and 6 pm Monday – Friday. 

Our cloud-based phone system means no change at all in contact arrangements.  Boston Hale teams are working remotely, communicating internally through Microsoft Teams and conducting interviews and meetings over video and screen sharing systems. 

Contractors 

There will be no changes to payment schedules and processes,  and we are available to respond to queries as usual.  We will make sure that people will continue to  receive the same high level of service from all areas of the business. 

Advice  and support 

We’re on hand to advise customers on everything from transitioning the workforce to a remote working set up, virtual onboarding of new team members or how to manage, motivate and communicate with a remote workforce.   We’ll be closely monitoring talent trends and engaging with our networks as usual. 

We will be supporting all customers and partners in any way we can over the coming  weeks  and  wish everyone the best in what will prove to be a challenging time. 

The Boston Hale management team