Business Analyst

£55,000 - £65,000 per annum

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Business Analyst, BA, CRM, Customer Relationship Management, Agile, Bespoke Web Application

My client, an industry leading Professional Services client, is looking for a Business Analyst that will be responsible for ensuring the company has the best software application available to support the requirements of its growing global business, now and in the future

You will part of the team delivering the bespoke CRM and Product database application to satisfy complex requirements, with, a multi-lingual, web application used throughout the global business. Your responsibilities will include:

  • Investigating and understanding business processes, needs and problems
  • Specifying in detail how the CRM is to be developed, obtaining sign off from stakeholders, others in the IT and software development team, whether internal or external
  • Identifying ways to improve the value and effectiveness of the CRM, through process improvements and making systems easy to use
  • Conducting stakeholder workshops and presentations and design walkthroughsreviews with software developers
  • Recording and analysing test results, resolving any issues found

Professional experience and personal skills profile

In order to be considered for the position, candidates should possess:

  • A proven track record of business requirements capture and analysis for successful bespoke software development projects
  • Application of appropriate modelling and analysis tools, methods and standards
  • Ability to lead requirements workshops and specification reviews
  • Excellent knowledge of Agile and SCRUM, preferably in a multi-team environment, working with in-house and nearshore outsource providers
  • Ability to write clear and concise user stories which are understandable by both business and technical stakeholders
  • Experience of working on highly interactive website application developments, which implement complex data requirements and business processes
  • Comfortable with analysing data, financial information and basic mathematical concepts

Particular Aptitudes/Skills Required

  • Polished and professional with the ability to adapt communication style to people at all levels and draw out issues and requirements
  • Ability to work with all members of a software project development team and stakeholders, in a professional and yet dynamic and creative environment, fostering an open, friendly and constructive working relationship with all members of the team
  • Ability to travel to meet stakeholders and visit our nearshore outsource partners in Poland and Moldova, requiring some overnight stays – envisaged to be no more than 2 days per month on average

If you are looking to work on a ground-breaking, business critical CRM, driving the improvement and development of the system, then please get in touch ASAP with your CV.

Kind regards

Boston Hale

Business Analyst, BA, CRM, Customer Relationship Management, Agile, Bespoke Web Application

Reference: BBBH2511

Posted On: January 8, 2019

David Pynor
Head of Technology

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